Support Centre

General questions 15

• How can I trade with real money?
• funBUX, is that a BUX Demo account?
• Is my money safe and secure?
• What are the opening hours of all products?
• How can I trade US Oil?

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Depositing and withdrawing money 9

• How can I deposit funds to BUX?
• How can I withdraw money?
• What amount can I withdraw?
• How long does a withdrawal take?
• My deposit is stuck. What to do?

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Placing a trade 12

• What are the “up” and “down” arrows?
• What does the Multiplier option do?
• What's the Trade Size when I place a Trade?
• What maximum amount can I trade?
• What is the current value of my investment?

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My portfolio 13

• What is the Ring Fenced amount?
• How does BUX handle dividends?
• How do I set an Auto-Close order?
• What does Auto-Close mean?
• How do I set an Alert?

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Social 8

• What is a BUX battle?
• How is my return in the Battle calculated?
• Negative trades, positive battle-result. How?
• Can I win rewards with BUX Battles?
• What is a BUX group?

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Responsible trading 4

• Can I lose more money than I invest? Why not?
• Do I have to pay tax for my profits with BUX?
• How can I set a Stop Loss order?
• Why can’t I invest my whole account value (over £500) into one trade?

Pricing 10

• What do I pay for the Financing Fee for Stocks, Currencies, Commodities and Indices?
• What do I have to pay when I place a trade?
• Are there costs for using a Multiplier?
• How do you set the price of a certain stock?
• What is the Currency Effect from my trade?

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Technical errors 6

• How can I reset my password?
• What are the phone requirements to use BUX?
• The BUX app looks weird on my tablet. Why?
• My sign up with Facebook goes wrong. What to do?
• My sign up with email goes wrong. What to do?

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Crowdfunding 5

• Will I receive dividends?
• How was the valuation calculated?
• What fees does Seedrs charge investors?
• How do I make a return?
• I invested, what now?