Support Centre

General questions 15

• Is my money safe with BUX?
• I'm new to BUX X. Where shall I start?
• CFD trading with real money: how do I do that?
• What products does the BUX X app offer?
• Why are the names of the Indices different in BUX X?

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Depositing and withdrawing money 2

• Depositing and withdrawing with BUX X
• Depositing with credit card

Placing a trade 8

• What are the “up” and “down” arrows? ⇅
• What does the Multiplier option do?
• What is the maximum amount I can trade?
• What is the value of my trade?
• The trade button is grey (not active). What to do?

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My portfolio 11

• What is the Ring Fenced amount?
• How does BUX handle dividends?
• How do I set an Auto-Close order?
• How do I set a Position Alert?
• What's the real-time value of my account?

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Social 6

• What is a BUX X Battle?
• How is my return in the Battle calculated?
• What is BUX X Group and how can I create one?
• What is a ✰Star Trader?
• What is a BUX X Channel?

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Responsible trading 5

• Why can't I lose more money than I invest?
• Do I have to pay tax for my profits with BUX?
• How can I set a Stop Loss Order?
• Why can’t I invest my whole account value into one trade?
• How can I become a 'professional client' with BUX? And what does it mean?

Pricing 5

• What fees do you pay with BUX?
• Financing Fee – what’s the cost of using a Multiplier?
• How do you set the price of a certain stock or index?
• What is the Currency Effect from my trade?
• Why are some products priced differently?

Technical errors 6

• How can I reset my password?
• What are the phone requirements to use BUX?
• The BUX app looks weird on my tablet. Why?
• My sign up with Facebook goes wrong. What to do?
• My sign up with email goes wrong. What to do?

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Crowdfunding 3

• How was the valuation calculated?
• What fees does Seedrs charge investors?
• How do I make a return?

BUX STOCKS - Waiting List & free share promotion 12

• What is the difference between the Stocks app and the existing BUX app?
• When will the new app be launched?
• How does the BUX STOCKS free share campaign work?
• Where do I sign up for the free share?
• I signed up to the waiting list but haven’t received a share yet.

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