Support Centre

General questions

An overview of the most important questions

Why can't I trade certain products?
Unfortunately, it's not possible for BUX to have just any product in the app for trading. Why is that?  Well, regular stocks have a bid and ask pri...
Wed, 5 Jul, 2017 at 11:04 AM
Why can't I trade Bitcoin during the weekend?
Opening hours Bitcoin is open from Sunday 22:05 - Friday 22:00 GMT+1. The maximum multiplier is 2 and the maximum trade size is capped at 5000 EUR/GBP. ...
Thu, 14 Mar, 2019 at 3:42 PM
What is GDPR and how will this impact BUX?
GDPR stands for "General Data Protection Regulation". This is European regulation with the intention to strengthen and unify data protection for a...
Fri, 18 May, 2018 at 9:49 AM
How do the new ESMA measures impact BUX?
The European Securities and Markets Authority (ESMA) is the overarching regulatory body overseeing all local European regulators such as the FCA in the UK o...
Mon, 24 Sep, 2018 at 1:21 PM
The 50% close out rule. How is my Margin or 'Trading Capacity' calculated?
As of August 1st 2018 The European Securities and Markets Authority (ESMA) have introduced a 50% close out rule. BUX must adhere to this rule. When your...
Thu, 29 Nov, 2018 at 2:04 PM
How do I delete my account?
We are sorry to hear that you would like to remove your BUX account. Of course we don't want to lose you as a member of the BUX community so if there i...
Mon, 27 Aug, 2018 at 4:42 PM